F. a. Questions
Q: Why is there no online booking?
A: Museum Hotel is not an ordinary hotel. It has 30 unique rooms—each different depending on its size, views, facilities, location, and decor. Thus the hotel does not support online bookings. Museum Hotel is a very special hotel serving each special guest uniquely.
Q: Where exactly is Museum Hotel? How far is it from places of interest?
A: Museum Hotel is situated in Uçhisar, at the summit of Cappadocia. From the hotel there are magnificent views of the surrounding area and sights like Mt. Erciyes, Pigeon Valley, Red Valley, Love Valley, Göreme, Ortahisar, and Avanos. The distances to some of the most important sites in Cappadocia are: Uçhisar Castle 1km, Göreme Open Air Museum 4km, Zelve Open Air Museum 8km, Paşabağ, and Devrent Valley 10km, Ürgüp 15km, Kaymaklı Underground City 25km.
Q: Which airport would you recommend?
A: There are two airports in Cappadocia: Nevşehir (NAV) and Kayseri (ASR). It is easy to reach Cappadocia from either. Nevşehir Airport is 30km from Museum Hotel, and it takes around 30 minutes to reach the hotel. Kayseri Airport is 65km from the hotel, and it takes around 45 minutes.
Q: When is the best time to visit Cappadocia and Museum Hotel?
A: The busiest time is between April and November, but this doesn’t necessarily mean that’s the best time to visit Cappadocia. As you can see in our gallery, Cappadocia and Museum Hotel have something different to offer in each season.
Q: Why is the hotel called “Museum Hotel”?
A: Museum Hotel was the brainchild of Mr. Ömer Tosun, the chairman of the Indigo Group board, who was in possession of a wide collection of antiques from the Hittite, Roman Empire, Byzantine Empire, Seljuk, and Ottoman Empire periods. From the very beginning of the project, the idea was that guests would experience “a living museum,” with rooms decorated with artifacts from the ancient past, to give a real feel for living in past times. All of the rooms, the restaurant, lobby, and external areas are decorated with priceless artifacts.
Q: Is Museum Hotel built in a historical location?
A: Definitely! The special area where Museum Hotel is located consists of many cave and stone houses that are thousands of years old. It is known that Hittites, Persians, and early Christian Romans lived in the now carefully restored caves belonging to Museum Hotel, while the fabulous, historical Uçhisar Castle sits above. In the Seljuk period, people began to live in houses made from the area’s yellow stone, shaped and sculpted by hand. The area where Museum Hotel is now located is known as the Tekeli district, named after its past inhabitants, the Tekeli clan.
Q: Is there a Wellness Centre / Massage Service?
A: You can have a massage either in your room or on our special private Massage Terrace where both the wonderful Cappadocia scenery and magical hands of our masseuse will envelop you. If you wish (between June and October), you can experience a special massage in one of the hidden and mystic valleys as part of the Valley Experience excursion.
Q: What are the dining alternatives at Museum Hotel?
A: Turkey’s only Relais & Châteaux hotel, Museum Hotel’s à la carte restaurant, Lil’a is like no other. We provide our guests with an unforgettable gastronomic experience, offering rare dishes, local traditional cuisine, the best examples of Turkish cuisine, and elegant service. The views from the restaurant are magnificent. Our head chef, Mustafa Büyükhan, has won awards at international festivals. He and his experienced team together make Lil’a the only fine-dining destination in Cappadocia. In addition, the hotel offers an opulent breakfast, and as a natural result of its unique position, dining at the hotel is enriched by the majestic view over Cappadocia. For more casual dining or snacks, you can also choose to eat around the bar area at any time of the day/evening.
Q: Do you make reservations for hot air balloon rides? When do balloon rides take place?
A: We are more than willing to help our guests by arranging a hot air balloon ride. Just let us know when you would like to go. All balloon rides take place at sunrise, so the actual time depends on the season.
Q: Are all rooms air-conditioned?
A: Yes, except for in a couple of the cave rooms, which are naturally cool and thus air-con not necessary.
Q: Are the rooms suitable for claustrophobics?
A: Yes. All our rooms and suites have high windows and receive plenty of daylight. But we also have some specially designed rooms for those who can feel claustrophobic, so please inform us of your needs when making your reservation.
Q: Is there wireless internet connection in all of the rooms?
A: Yes. We have 24-hours-a-day wireless connection in all areas of the hotel: the rooms, on the terraces, the pool, bar, reception, and our meeting room.
Q: Is there a business center?
A: Of course. We have computers, a wireless printer, scanner, and wireless internet at your disposal.
Q: Why did Museum Hotel choose Uçhisar?
A: Cappadocia is a unique cultural, religious, and natural tourism area and a UNESCO world heritage site. Uçhisar Castle is positioned on the highest geographical point in Cappadocia, commanding impressive views of the whole area. As a result, we nestled Museum Hotel into the slopes below the castle to give simply majestic views of the area. Restored from thousand-year-old caves and dwellings, the majority of rooms and communal areas in our unique hotel feature a bird’s eye view of the area. Unlike other hotels in the region, Museum Hotel’s unique positioning on the slopes below the castle means that our Lil’a restaurant, the terraces, bar, and our fabulous Roman pool all have amazing views of Cappadocia. Another benefit of our fantastic location is that each morning around 100 beautifully colored hot air balloons fly over and close by, which affords Museum Hotel one of the best places to watch this daily breathtaking experience. A further benefit of our ideal position, even, is that guests are able to view both sunrise and sunset thanks to the 270° angle of our site. Only Museum Hotel at this special Uçhisar site is able to offer all these benefits.
Q: Has Museum Hotel won any awards?
A: Of course! As Turkey’s only Relais & Châteaux hotel, Museum Hotel has won the following internationally recognized awards:
Best Small Hotel – Europe, International Hotel Awards 2013
Best Small Hotel – Turkey, International Hotel Awards 2013
Best Hotel Architecture – Europe, International Hotel Awards 2013
Best Hotel Architecture – Turkey, International Hotel Awards 2013
Best Hotel Restoration and Renovation – Turkey, International Hotel Awards 2013
Best Luxury Historical Hotel – Turkey, World Luxury Hotel Awards 2013
Best Investment in Cultural Tourism, The Economist – Turkey’s Most Successful Tourism Investments 2013
Best Boutique Hotel Location – Turkey, Voyager Magazine, The Best of 2013
Q: When was the last restoration and renovation?
A: As one of the ‘model’ hotels in Turkey, Museum Hotel undergoes renovation and restoration in January and February each year.